About Us
About Us
The Urban Exports is a modern brand carrying
forward a legacy of excellence, craftsmanship,
and trust since 1968. With over five decades of expertise
through our parent firm in manufacturing and exporting
premium handmade products like handwoven floor mats,
cotton prayer mats, cotton yoga mats, and equestrian
products we are now bringing this tradition online.
The Urban Exports represents our step into
the digital era. We blend timeless artistry with
modern practices to deliver quality and reliability
worldwide.
The Urban Exports is a modern brand carrying forward a legacy of excellence, craftsmanship,
and trust since 1968. With over five decades of expertise through our parent firm in manufacturing and
exporting premium handmade products like handwoven floor mats, cotton prayer mats,
cotton yoga mats, and equestrian products we are now bringing this tradition online.
The Urban Exports represents our step into the digital era. We blend timeless artistry with
modern practices to deliver quality and reliability worldwide.
What Sets us Apart
At The Urban Exports, we prioritize relationships
over revenue. Our customer-first approach,
flexible returns, and refusal to compromise on
quality—even at the cost of margins—set us apart. Unlike others, we focus on transparency, ethical business practices, and lasting partnerships. Our legacy of trust, combined with consistent product excellence, continues to define our edge in the industry.
Our Strength
Our strength lies in our in-house manufacturing
units based in Kanpur and Sitapur, which enable
us to maintain strict quality control while
delivering finely handcrafted products. We operate
on a transparent, no-credit model, ensuring
smooth and honest business dealings. With a
flexible return policy and a strong commitment to customer satisfaction, we consistently go the extra mile to uphold trust and excellence.
What Sets us Apart
At The Urban Exports, we prioritize relationships
over revenue. Our customer-first approach, flexible
returns, and refusal to compromise on quality even at
the cost of margins—set us apart. Unlike others, we focus
on transparency, ethical business practices, and lasting partnerships. Our legacy of trust, combined with consistent product excellence, continues to define our edge
in the industry.
Our Strength
Our strength lies in our in-house manufacturing
units based in Kanpur and Sitapur, which enable us to
maintain strict quality control while delivering finely
handcrafted products. We operate on a transparent,
no-credit model, ensuring smooth and honest business
dealings. With a strong commitment to customer
satisfaction, we consistently go the extra mile to uphold
trust and excellence.
Frequently Asked Questions
Is The Urban Exports a 50 year old brand?
The Urban Exports is a new-age brand that brings the legacy of our parent firm, established in 1968, into the digital era. With over 50 years of expertise in handmade products, we now offer our premium handloom durries, runners, yoga mats, and more to a global online audience.
Is this your complete product range shown on the website?
No, the products on our website are just a glimpse of what we offer. We have a much larger collection and can even create custom designs as per your requirements. Feel free to contact us for our full catalog.
Do you offer custom sizes, colors, or designs?
Yes! We offer full customization options. You can choose the size, color, material, and even create your own design. Our team will craft it exactly as per your specifications.
Is there a minimum order quantity for customized products?
Not always. For small customizations (like size or color changes), there’s no minimum. For fully bespoke designs, we’ll discuss the quantity depending on the complexity.
Do you offer international shipping?
Yes, The Urban Exports delivers worldwide. We ship our handmade products across the globe with trusted logistics partners.
How long does international delivery take?
Delivery times vary by country and shipping method, but most international orders are delivered within 7–21 business days.
Are there additional charges for international shipping?
Yes, international shipping charges and any applicable customs duties or taxes are borne by the customer. We provide clear cost details before confirming your order.
How can I track my international order?
Once dispatched, we share a tracking number so you can monitor your shipment in real time until it reaches you.
Do you handle customs clearance for international orders?
We prepare and provide all necessary documents for customs. However, any country-specific customs duties are the customer’s responsibility.
How long does it take to produce an order?
Production time depends on the product and order size. Standard items are usually ready within 7–10 business days, while customized or bulk orders may take 45–60 days. We will share an estimated timeline when you place your order.
